Make it stick
This phase provides an opportunity to pause, reflect and celebrate success, while reinforcing commitment to the change and identifying opportunities to continuously improve our ways of working.
How to make it stick
Recognising and celebrating progress is essential. It helps colleagues see the value of their effort, build confidence in the change and reinforces the behaviours and ways of working you want to sustain. Taking time to acknowledge contributions sends a powerful signal that the change matters and that progress is recognised.
Support and engagement with colleagues often extends well beyond the formal implementation date or the closure of a project. In this phase, the focus is on setting everyone up for sustainable change, moving beyond quick fixes to embedding new ways of working that deliver lasting benefit.
By reflecting on what has worked well, what could be improved and what has been learned, we can strengthen future change initiatives. Capturing and sharing these insights also helps make the benefits of the change visible, reinforcing confidence and encouraging adoption across teams.
This phase ensures that change is not only delivered, but embedded, sustained and continually improved.
Tool: Lessons Learnt