Make it happen
No matter how well you understand the anticipated impacts of change, this phase will almost always surface something unexpected. When this happens, it is an opportunity to pause, listen carefully, reflect on what is emerging and respond with clear direction and purposeful action.
This phase is focused on putting the change into action. As implementation begins, it may be necessary to adapt your original plans by actively listening and responding to what colleagues and stakeholders are experiencing. This may include revisiting and refining your:
Depending on the nature of the change, introducing it through a pilot can be particularly valuable. Pilots create a space to test assumptions, learn what is working well and identify what still needs to change before wider implementation. Pilots also offer a safe environment to learn and adjust in real time.
Throughout this phase, it is essential to continue creating opportunities for colleagues to contribute insights and feedback. Enabling, capturing and responding to these contributions in a clear and structured way helps strengthen engagement, build trust and set up for sustainable change.