Student Services Enquiry Team

PERSONAL INFORMATION UPDATES

You must keep your personal information up to date in MyCampus Student Center.  In most cases, you can update this information yourself.

Information you can update in MyCampus

  • Email Address
  • Emergency contacts
  • Home and term Addresses
  • Phone number
  • Preferred name

Use the MyCampus Student Record Guides for step-by-step instructions.

Information you must request to update

  • Date of Birth
  • Gender
  • Photograph
  • Primary name
  • Title prefix

Use the UofG Helpdesk to submit your request. 

Your personal data

The University of Glasgow is the Data Controller of the personal data it processes to support and manage your studies.

Read the Privacy Notice for Students for full details.

For further information, contact the Data Protection and Freedom of Information Office.

Academic Record and Study Dates

The Student Services Enquiry Team Cannot update academic information, including:

  • Start or end dates
  • Academic plan
  • Year or mode of study

Contact your School or College office to request changes.

Date of Birth

If your date of birth looks incorrect, first check your browser language settings.

MyCampus uses the DD/MM/YYYY format. Other settings, such as English (United States), display dates as MM/DD/YYYY, which can cause confusion.

If your date of birth is incorrect, submit a request through the UofG Helpdesk.

Gender

You can request a change toy our primary name and/or gender by submitting a request on the UofG Helpdesk.

To confirm your identity, you will normally need identification showing your new name or gender. If this is not available, you can complete a written declaration.

Find further support on the Equality and Diversity Office Information for LGBT+ Students

Additional support is also availabel from: 

Photograph

Your photograph will only be updated if it is:

  • Blurry or pixelated
  • Inappropiate
  • No longer representative of you

The team can also upload a photograph fi you are unable to do so during registration or enrolment.

Submit a request through the UofG Helpdesk.

Primary and preferred names

What we mean by primary and preferred names 

  • Primary name

You primary name is your legal name.  It is used on official University records and formal documents. 

  • Preferred name

Your preferred name is the name you would like the University to use in everyday systems and communications where possible.  It does not replace your legal name. 

Use of your primary name

Your primary name in MyCampus is used on all official graduation documents, including:

  • Your degree parchment
  • Your HEAR (transcript)

Your primary name must exactly match your legal identification.

Preferred names cannot be used these documents. 

You are responsible for making sure your primary name is accurate before you graduate.

Updating your preferred name

You can update your preferred name yourself in MyCampus Student Center.

  • The Student Services Enquiry Team cannot make this change for you. 
  • Changes update University systems overnight

Use the MyCampus Student Record Guides for instructions.

Updating your primary name

To change your primary name, you must submit a request through the UofG helpdesk.

Changing your primary name updates your details across the University, including:

  • Degree certificate records
  • Address and contact information
  • Enrolment with your School, College or Research Institute
  • Student ID and University email

Name changes and graduation

If you are enrolling for graduation:

  • Do not delay your enrolment while waiting for a name change
  • Enrol for graduation before the deadline

International Students with a Student Visa

UK Visas and Immigration rules require your primary name in MyCampus to exactly match the name shown on your Student visa. 

You can still update your preferred name in MyCampus Student Center. This:

  • Update all relevant systems overnight
  • Does not change your primary name. Please refer to our MyCampus guides for more information on how to update your preferred name.

See the MyCampus Student Record Guides for help. 

Research Profile

Research students should contact their College office for advice on updating a research profile.

Research staff can manage their profile using T4.

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Get Answers

Use the UofG Helpdesk Knowledge Base to find answers to your questions, or submit a request through the Service Catalogue if you need more help.

Submit a Help Request

Can't find what you need from our Knowledge Base or Service Catalogue? Submit a help request.